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Privacy Policy
Last Updated On 17-March-2025
Effective Date 17-March-2025
This Privacy Policy describes the policies of SYLKPRO DIGITAL, 29c Vancouver Road, Forest Hill, London SE23 2AG, United Kingdom, email: hello@sylkpro.com, phone: 07538887567 on the collection, use and disclosure of your information that we collect when you use our website (https://sylkpro.com/) (the “Service”).
By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not use the Service.
We may modify this Privacy Policy at any time. The revised Policy will be effective 180 days from when it is posted. Continued use of the Service constitutes acceptance of the updated Policy.
INFORMATION WE COLLECT:
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Transaction Data: Payment details, purchase history, and order information.
- Technical Data: IP address, browser type, device information, and usage data collected via cookies or similar technologies.
- Health Information (if applicable): Information relating to your health, wellness, or personal care (for example, hair condition, scalp condition, or treatment preferences) that you voluntarily provide.
We collect this information directly from you and automatically when you use our website.
HOW WE USE YOUR INFORMATION:
We use your information for the following purposes:
- Processing payments and fulfilling orders
- Providing customer support
- Managing customer orders and accounts
- Improving our products and services
- Personalising your experience
- Using health-related information (where provided) to recommend suitable products or services
We will only use your information for additional purposes with your consent unless required by law.
DATA RETENTION:
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.
- Account and transaction data: up to 6 years (UK legal/tax requirements)
- Customer support communications: up to 2 years
- Health-related information: only as long as necessary for providing services or until deletion is requested
- Technical data: retained for a limited period for analytics and security
We securely delete or anonymise data when it is no longer required.
SHARING OF YOUR INFORMATION:
We do not sell your personal or health data.
We may share your information with trusted third parties such as payment processors, hosting providers, and analytics services only where necessary to operate our business.
YOUR RIGHTS:
You may have the right to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent at any time.
To exercise your rights, contact us at admin@sylkpro.com.
COOKIES:
We use cookies and similar technologies to enhance your experience. Please refer to our Cookie Policy for more details.
SECURITY:
We implement reasonable security measures to protect your data, but cannot guarantee absolute security.
CONTACT:
If you have any questions, contact us at admin@sylkpro.com.