Terms & Conditions

Last Updated On 26-March-2026
Effective Date 26-March-2026

These Terms and Conditions (“Terms”) govern access to and use of digital products and services provided by SYLKPRO DIGITAL LTD, 29C Vancouver Road, Forest Hill, London SE23 2AG, United Kingdom, email: hello@sylkpro.com (the “Services”).

These Terms apply to all SylkPro platforms, including SurgiTracker and SurgiTracker Lite, as well as any associated websites, applications, and services.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any updated Terms.

ELIGIBILITY:

You must be at least 18 years old or using the Services under supervision of a parent, guardian, or authorised healthcare provider.

If you are using the Services on behalf of an organisation, you confirm that you have authority to bind that organisation.

SERVICES:

SylkPro provides software tools designed to support healthcare workflows, patient engagement, and perioperative care.

• Patient communication and messaging
• Pre- and post-operative tracking
• Reminders and notifications
• Clinic workflow management tools
• Educational content

Features may change or evolve over time.

MEDICAL DISCLAIMER:

The Services are non-clinical support tools only and do not provide medical advice, diagnosis, or treatment.

• Do not replace professional medical judgment
• Do not create a doctor-patient relationship
• Should not be relied upon for medical decisions

Always consult a qualified healthcare professional. In emergencies, contact emergency services immediately.

USER RESPONSIBILITIES:

You agree to:

• Provide accurate and up-to-date information
• Maintain confidentiality of your account
• Use the Services lawfully
• Not attempt unauthorised access or misuse the platform

DATA PROTECTION:

We process personal data in accordance with applicable laws, including UK GDPR.

Where applicable, clinics or organisations act as Data Controllers, and SylkPro acts as a Data Processor.

We implement reasonable security measures but cannot guarantee absolute security.

PAYMENTS & SUBSCRIPTIONS:

• Some Services may require payment
• Fees are displayed before purchase
• Subscriptions may renew automatically
• Payments may be processed via third parties

Fees are non-refundable unless required by law.

INTELLECTUAL PROPERTY:

All content, software, and materials are owned by or licensed to SylkPro.

You may not copy, modify, distribute, or reverse engineer any part of the Services without permission.

SERVICE AVAILABILITY:

• Services may not always be uninterrupted or error-free
• Maintenance or updates may affect availability
• Features may change or be discontinued

LIMITATION OF LIABILITY:

To the fullest extent permitted by law:

• We are not liable for indirect or consequential damages
• We are not responsible for clinical decisions or outcomes
• Use of the Services is at your own risk

Nothing excludes liability for death, personal injury, or fraud.

TERMINATION:

We may suspend or terminate access to the Services if Terms are violated or for legal or security reasons.

GOVERNING LAW:

These Terms are governed by the laws of England and Wales.

CONTACT:

If you have any questions, contact us at hello@sylkpro.com.

FINAL ACKNOWLEDGMENT:

By using SurgiTracker, SurgiTracker Lite, or any SylkPro Service, you confirm that you have read, understood, and agreed to these Terms.